Account and data deletion

Last update : 11.03.2026

User account deletion

On AltiusOne, user accounts are managed by the company administrator. Here are the different options for deleting an account or data.

1. Deletion by the company administrator

Your company administrator can delete your user account directly from the instance's web administration interface. This action:

  • Immediately disables access to the account
  • Deletes personal data associated with the user profile
  • Business data (accounting entries, invoices, etc.) created by the user is retained for legal and traceability reasons

2. Deletion request by the user

If you are a user and wish to delete your account, you can:

  • Contact your company administrator to have them delete your account from the administration interface
  • Contact us directly at [email protected] specifying your name, email address and the domain of the relevant instance

We will process your request within 30 days in accordance with the FADP and GDPR.

3. Subscription and instance deletion

The subscription owner can cancel their subscription from their account on altiusone.ch. After cancellation:

  • The instance remains accessible during the already paid period
  • Upon expiry, the instance is deactivated
  • Data is retained for 30 days after deactivation
  • After this period, the instance and all associated data are permanently deleted (database, files, backups)

4. Partial data deletion

Without deleting your account, you can request the deletion of certain personal data. Contact us at [email protected] specifying the data concerned.

Note: certain business data (accounting entries, issued invoices) cannot be deleted due to legal retention obligations (Swiss commercial law, 10 years).

5. Your rights

In accordance with the FADP and GDPR, you have the:

  • Right to erasure — deletion of your personal data
  • Right to portability — export of your data in a standard format
  • Right to object — cessation of processing of your data

Contact

For any deletion request:
Email: [email protected]
Support: Support page